Orders | Shipping | Returns & Exchanges | Products


What payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover as well as Shop Pay, Apple Pay and Google Pay.

What's the status of my order?

You can check the status of your order here.

How do I cancel my order?

Contact customer service within 10 minutes of placing your order. We try to ship all orders as quickly as possible and cannot guarantee that you'll be able to cancel your order before it's sent to our warehouse for fulfillment.


Where does Resident ship?

We ship within the U.S., including Alaska and Hawaii.

How much does shipping cost?

Ground shipping in the contiguous U.S. is free. Additional charges may apply to Alaska and Hawaii.

When will my order ship?

We want you to enjoy your Resident purchases as soon as possible that's why we process all orders immediately. We strive to get all orders out within 1-2 business days. You will receive a shipping confirmation email as soon as your order is on the way.

Returns & Exchanges

What is your return policy?

We're committed to your satisfaction and are confident you're going to love our products. That's why we offer an industry leading 365 day trial. Try our products for a full year, if you don't love them, return for a full refund.

What's your exchange policy?

You can simply return the item and repurchase the item you want. If there's an issue with your item, let us know and we'll work with you to figure out next steps.

Is there a restocking fee for returns?

No, we don't charge a restocking fee or a return shipping fee on returns.

Can I return an item even if it's been used and washed?

Yes, we want you to love our products and in fact, we recommend that you wash them and use them as you normally would. Our products are designed to get even softer and more comfortable with every wash!

What happens to the items I return?

We're committed to keeping product out of our landfills. We donate all returns to charity. When you initiate a return, our team will provide you with an address of a local (to you) charity donation center or with a prepaid shipping label.


How deep are your fitted sheets?

Our Percale and Sateen collection fitted sheets fit up to 18" mattresses. The extra thick boxer elastic on our fitted sheets will keep them in place night after night.

What's the difference between Percale and Sateen??

Our Percale Collection features 300 thread count and feels cools and crisp to the touch with a matte finish. These sheets and duvet covers are best for people to tend to sleep warm. Our Sateen Collection features 600 thread count and feels luxuriously soft and smooth to the touch with a slightly luminous finish. Both collections are made with 100% long-staple cotton.

Over 2 Million Happy Sleepers

What Our Customers Are Saying

The feel of these sheets makes me want to go to bed early and make it a little tough to get out of bed in the AM. The generous size of these sheets makes me feel like I've been short sheeted on the other brands of sheets I've bought in the past. No more looking for sheets that disappear because my husband turned over. No need to retuck at the bottom...

Kim M. - Seattle, WA

This duvet cover is amazing! Lightweight, warm but doesn't make you sweat at night , also, extremely soft. I also bought the duvet insert and so far I love it! Definitely recommend to buy together.

Laura J. - Albany, NY

Love the feel of these sheets. They also fit perfect on my Nectar mattress. They were delivered very fast. Customer service is great too. I called them twice with questions and they got me an answer quickly

Sara M. - Denver, CO